Last updated: November 2025
Our Commitment to Privacy
MindVision Pty Ltd (ABN 65 632 308 909), including its trading names “Yuldi” and “Yuldi Services” (“MindVision”, “we”, “us”, “our”), is committed to protecting the privacy of your personal information.
This Privacy Policy sets out how we collect, use, store, and disclose “Personal Information” in accordance with the Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles (“APPs”). It also describes additional rights for individuals in the European Union (EU) under the General Data Protection Regulation (“GDPR”).
“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
By providing Personal Information to us, you consent to our collection, use, and disclosure of that information as set out in this policy.
What Personal Information We Collect
We only collect Personal Information that is reasonably necessary for our business functions. The types of information we may collect include:
Identity & Contact Data:
Your name, email address, mailing/street address, and telephone number.
Financial & Transaction Data:
Your credit card or payment details, billing information, and details of services you have enquired about or purchased from us.
Client & User Data:
Information you provide to us as part of our services, including data from your systems or customer surveys.
Technical Data: Your browser session, IP address, device and network information, page views, and website usage data (collected via cookies).
Sensitive Information
We do not collect “Sensitive Information” (as defined by the Privacy Act, e.g., information about health, race, or criminal records) unless it is required by law or necessary for a specific service, in which case we will obtain your explicit consent.
How We Collect Personal Information
We may collect Personal Information either directly from you or from third parties.
Directly from you:
When you contact us, complete a form, sign up as a client, respond to a survey, or use our website.
From third parties:
From credit reporting bodies, public sources, or other third parties as part of our service delivery.
If you do not provide us with the Personal Information we request, we may not be able to provide you with our services.
Why We Collect, Use, and Disclose Personal Information
We collect, use, and disclose Personal Information for the following purposes:
To Provide Services:
To provide our services to you, manage our relationship, and communicate with you.
To Process Payments:
To charge for our services, manage our accounts, and perform credit checks.
For Marketing:
To send you marketing communications about our products and services. You may opt out of these at any time. We will not use your information to send you marketing from unrelated third parties.
For Analytics:
To use aggregated, de-identified data for our internal analytics, service improvement, and machine learning (as set out in our MSA).
To Comply with Law & Manage Disputes:
To comply with our legal obligations.
To resolve any disputes, including for debt collection purposes.
To report overdue debts to credit reporting agencies in the event you fail to pay for services we have provided, in accordance with our MSA and the law.
Disclosure of Personal Information
We may disclose Personal Information to:
Our “Core Service Providers”: These are our vetted, third-party partners who help us run our business and deliver our services (e.g., cloud hosting providers like AWS/GCP, analytics partners like Google, and AI partners like Google for Gemini).
Our Personnel & Related Entities: Our employees, contractors, and related corporate bodies.
Debt Collectors & Credit Agencies: As specified in section 4.
Your Representatives: Any person or entity authorised by you.
Legal & Regulatory Bodies: As required by law.
Disclosure Outside Australia
Our Core Service Providers (such as cloud and AI partners) may be located or process data outside of Australia.
We will take reasonable steps to ensure that any overseas recipient of your Personal Information complies with the Australian Privacy Principles or is subject to a comparable privacy scheme.
Security of Your Personal Information
We are committed to protecting the Personal Information we hold. We take reasonable steps, including administrative, technical, and physical measures, to safeguard your information against loss, theft, and unauthorised access, use, or modification.
Your Rights (Access, Correction, and Complaints)
You have the right to request:
Access: To the Personal Information we hold about you.
Correction: Of any Personal Information we hold that is inaccurate, out of date, or incomplete.
To make a request, please contact our Privacy Officer (details below).
If you believe we have breached the Privacy Act, please contact our Privacy Officer with a full description of your complaint. We will investigate your complaint and respond to you in writing. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Cookies and Website Use
We may use cookies on our website to track usage and improve your experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect the functionality of our website.
Amendments
We may vary this Privacy Policy at any time by publishing the amended policy on our website.
Contact Us
For any questions, requests, or complaints about this Privacy Policy, please contact:
The Privacy Officer
MindVision Pty Ltd
Email: privacy@yuldi.io
Your European Union (EU) Rights (GDPR)
If you are a resident of the European Union (EU) or European Economic Area (EEA), the General Data Protection Regulation (GDPR) provides you with additional rights.
(a) Lawful Basis for Processing
We will only process your Personal Information (referred to as “Personal Data” in the GDPR) where we have a lawful basis to do so. Our lawful bases include:
Consent: Where you have given us explicit, opt-in consent to process your data for a specific purpose (e.g., marketing).
Performance of a Contract: Where processing is necessary to perform our contract with you (e.g., to provide you with our services as set out in our MSA).
Legitimate Interests: Where processing is necessary for our legitimate interests (e.g., for internal analytics, or to prevent fraud), provided those interests are not overridden by your rights.
Legal Obligation: Where processing is necessary for us to comply with the law.
(b) Your Additional Rights
In addition to the rights in Section 7, you may also have the following rights:
Right to Erasure (“Right to be Forgotten”): You may request that we delete your Personal Data, subject to our legal and contractual retention obligations.
Right to Data Portability: You may request a copy of your Personal Data in a machine-readable format.
Right to Object: You may object to our processing of your Personal Data where we are relying on “legitimate interests” as our lawful basis.
Right to Restrict Processing: You may request that we temporarily halt the processing of your Personal Data.
To exercise any of these rights, please contact our Privacy Officer at the details in Section 10.